Windsor Hills Luxury Villa

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Booking Information

Here are some commonly asked questions about renting our home.

How do I know if your home is available for the period I want to rent?
Simply take a look at the availability calendar on our site by clicking here.  It is updated in real time when we take a booking. 

What do you charge?

To see our current rates, simply visit the rates page of our site.

Why rent your villa instead of staying at a Disney property?

  • More space (3,500 sq ft vs a 150-200 sq ft hotel room)
  • Better amenities - private spa and pool, games room, a full kitchen and much more 
  • Just as convenient - If you take the average time it takes to get to the various parks, our villa is quite comparable to staying on property.  It will be closer to some and father to others, but even the farthest Disney park is only 10 minutes from our house.
  • Cost - When comparing the cost of our villa to a Disney hotel room for a typical week in July (7 nights), here are the facts.

- Our house (Max 13 people) - $2,250 including tax

- All-Star Music (Value Resort, 2 Tiny Standard Rooms, Max 8 people) - $2,400

- Port Orleans (Moderate Resort, 2 Small Standard Rooms, Max 8 people)  - $3,060

- Animal Kingdom Lodge (Deluxe Resort, 2 Nice Standard Rooms, Max 8 people) - $4,600

- Saratoga Springs (Deluxe Resort, 2 Bedroom Suite, Max 8 people) - $4,890

I'm ready to book, now what?

There are 2 ways to initiate a reservation for our home.  You can use the contact form on our site or you can call us at 703-403-1104.  We will then send you a formal quote with your requested options and answer any questions you might have.  Once you are ready to proceed, we will send you a contract to sign and you will send us your deposit.  At that point the house will be held for you and become unavailable to other potential rentors.  

Where do I collect the keys from?

We use a state of the art numeric door lock that eliminates the need for keys. Guests are issued a unique door code valid for the duration of their visit. The door code will be provided to you prior to your arrival.

Do you charge a cleaning surcharge for short stays?

For stays of less than 7 nights, we charge a $130 cleaning fee.

Do you charge a surcharge for payment by Credit Card or Paypal?

We simply pass on the fees Paypal charges us.  For credit cards, this is currently 2.5%. 

When is payment due?

Generally speaking the deposit is due when the reservation is made, 50% of the booking fee is due 90 days in advance and the remainder of the booking fee plus the security deposit is due 45 days in advance. Failure to pay on-time may result in your booking being cancelled.

Are additional discounts available?

No. We do not haggle with guests because our rates are already extremely competitive and a tremendous value. We do occasionally run specials and those will be promoted on our site in the 'rates' section.  Note: Because Disney has different seasons, it may be possible to get a better price by varying your arrival/departure date.

I have made an online payment for my booking, but I have not received a booking confirmation, what should I do?

If you ever have questions or concerns about your booking, you can contact us via e-mail or at 703-403-1104.

Who owns the villa?

The villa is owned by an individual family from Virginia who enjoys Disney tremendously and hopes to share that joy with others.

What currencies can I book or make payment in?

We currently offer the option to book in any currency accepted by Paypal.  Our prices will be quoted in US Dollars.  For conversion rates, we will either use Paypal if you pay that way or the rate Bank of America gives us when we deposit your check.  

What payment methods do you accept?

We take payment by check, credit card and Paypal.

Can I arrange an early checkin or late checkout?

An early checkin or late checkout can be arranged, subject to availability.

What happens if I have a problem with the Villa while in Florida?

We work closely with a management company based in Florida who will be more than happy to assist you with any problems. The staff at the management company work regular hours, but they can be contacted at any time of the day or night in the event of an emergency. We will provide you with their details prior to your arrival.

What about pool heat?  Is it necessary?

Pool heat is recommended between October and April.  Depending on the weather and personal preference, this can obviously go either way during the shoulder months.  People often ask if they can decide once they arrive.  Because it takes 24 hours for the pool to heat up and a visit from our management company, we ask that you make this decision when booking. 

Are there restrictions I should be aware of?

The contract we send you will articulate the terms of the rental fully, but some of the most common ones are:  no smoking inside the house and no pets allowed.  This is our home and we simply ask that you treat is as such.  

Will I lose my deposit if my child breaks a glass?

No.  Accidents happen and we understand that.  We simply ask you to treat the property like it was your home.  The deposit is intended to cover costs we have to incur for damage that goes beyond normal wear and tear.